F&B SERVICE TRAINING
My Secret Tool for
That Really Works
Tronc is the determination of how tips and service charges are shared with the team. A transparent tronc ladder with objective competencies for each position is the most powerful motivational tool I have learned to use. Because when the team applies the right skills, it makes an immediate impact on the guest experience.
The ladder also doubles as a career progression chart. I use it for new employee induction and cross training. But this tool works best when the incentive is cash.
Michael Jenni - The Sommelier Consultant
Michael is a former Sommelier with a background working in some of the finest hotels and restaurants in SE Asia, the Middle East, London, and Switzerland. While working in London, he achieved the qualification of Advanced Sommelier from the European Court of Master Sommeliers in 2010 and received the WSET Diploma in 2015. In Switzerland, Michael was named Ruinart Sommelier of the Year 2019 and Champagne Ambassador 2016-17.
Michael is now managing the wine programs for luxury hotels in Bali, with a focus on improving profitability and helping service teams consistently provide great service that keeps clients coming back for more.
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